When a student tries to download a book, it starts to download, but the cover is gray (not in color) or the cover is pink and it displays the message: "Not enough disk space"
Although the quickest way to resolve this is to contact myON Tech Support to assist in trouble shooting, there are some certain steps below that you can take.
Make sure that there is adequate disk space on the device and verify that there are fewer than 20 books already downloaded onto the myON app. (The limit is 20 myON books at any one time.)
If the problem persists, try the following:
Contact myON Support at firstname.lastname@example.org or at 888-728-1266 if further assistance is needed.