Audio Not Heard When Reading Books in myON

Explanation

Sometimes students cannot hear the audio when reading a book.

Resolution

There can be several causes for this issue.

 

If you are using an iPad:

Check on the top right side of the iPad for a toggle switch that turns the audio on and off.

If you are using a computer:

Check to make sure the volume is turned on, and working.

 

If you still don’t hear audio, check the following:

Check on the bottom of the book page to see what controls are selected. If you see the play button, that means the audio is paused. If you see the face icon with a green dot, that means the book is muted. Press play to start the audio.

Check the student’s details through your faculty account. From your main page click Classroom > Students > search for, and click on the student’s name. On the left side of the page under Audio Settings, make sure “Always On” or “Weekends Only” is selected, and not “Always Off”.

Other Considerations

If you are having problems with multiple students or all your students, see the article on Whitelist and make sure your firewall/network is updated with our latest white list settings information.